CEO Blog

15 March 2017

Written by Ravindra Bhagwanani on . Posted in Archives


Fuel surcharges on award tickets continue to remain the largest source of frustration for frequent flyers, also because they are hardly transparent until the moment of booking. The initiative by Singapore Airlines not to levy any fuel and insurance surcharges in the KrisFlyer program as of March 23 anymore on its own an on SilkAir flights is therefore more than welcome (the far lower airport taxes and fees continue to apply). On the other side, most award levels are also slightly increased, however, and – what has a much stronger impact – the historic bonus of 15% for online bookings of award flights will be halted. Like that, a roundtrip Economy Class award flight between Europe and South East Asia is now going to cost 76,000 miles rather than previously 59,500 miles for an online booking. As result, some award levels with Singapore Airlines are now more expensive than those according to the Star Alliance award table – but surcharges still apply to the latter one. It makes hence definitely sense to pay a few more miles for Singapore Airlines if you save on the other hand for instance up to 800 USD for a roundtrip flight from Europe to Australia. As Singapore Airlines also gradually stops fuel surcharges on revenue tickets starting on March 28, award flights on Singapore Airlines will become cheaper accordingly in terms of the required cash payment in partner programs of Singapore Airlines, too – what will create corresponding discrepancies with the own practices of most partner airlines.