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Frequent Flyer Programs & Customer Loyalty - count on our experience since 1996!

Frequent flyers, Travel Managers and program operators are all concerned by Frequent Flyer Programs in one way or another.

And they are supposed to find their way through a jungle of 200 programs.

Congratulations - you’ve just made the first step on that way by coming to our website! It is probably the only site around the topic of Frequent Flyer Programs with a truly global orientation while it addresses at all concerned parties, offering tailor-made solutions to them.

Welcome to the world of Frequent Flyer Programs - our world! Enjoy your journey on our site and a lot of success with Frequent Flyer Programs at all times!

Latest News

A bit more than one year ago, KLM surprised the industry by becoming the first full service carrier in Europe to introduce a baggage fee on most European flights in Economy Class. But since it softened this change in parallel by the condition that all Flying Blue members are exempted from that fee, this was rather interpreted as attempt to lure more customers into the program. After this objective has now apparently been achieved, this benefit will be scrapped on October 01. As of then, also all base members need to pay as of the first checked luggage (but get a discount of 50%). Many of these new members are hence deprived again of their main motivation to participate in the program after a very short time without being offered anything adequate in its place for such infrequent travellers - a pretty questionable strategy of the airline, which can hardly be found like that in any textbook about customer loyalty...

Read more July 15, 2014

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