Our competence and reliability do not come out of the blue, but from strong key persons in our team.
Ravindra Bhagwanani, Managing Director
Born and raised in Switzerland, his passion for civil aviation has always been a well-known part of his person since his early days. It is the thread running through his life. He studied aeronautical engineering at the Berlin University of Technology, completed by a Master course in air transportation at the National School of Civil Aviation (ENAC – Ecole Nationale de l’Aviation Civile) in Toulouse, France.
Afterwards, when others look for the shelter of large corporations, he set up GLOBAL FLIGHT management in the Frankfurt area in 1996 at the age of 26. Offering a range of services related to a topic such as Frequent Flyer Programs nobody talked about in Europe at that time may seem risky to an outsider, but for Ravindra, it was just one more of his typical challenges.
Why Frequent Flyer Programs? “Right from the beginning, I saw an untapped potential in this area. And it is interesting, although times and programs have evolved, the untapped potential is getting bigger every day with new opportunities arising. I continue to be as fascinated and absorbed by the topic as in my first days in summer 1996!” he explains.
It is also the international environment of his activity that suits him well. His personal background and his language skills (English, deutsch, français, español) allow him to get quickly familiar with local markets. But in spite of his global spirits, he kept one sweet habit of his Swiss past. So don’t offer him any kind of chocolates unless you make sure that they’re Swiss made. “Chocolates are like Frequent Flyer Programs: you should not go for anything less than the best choice!”
Margarita Onanova, Head of Project Management
Born and raised in Russia, she studied aviation management at the Moscow State Technical University of Civil Aviation. She started her professional carrier at Aeroflot – Russian Airlines, which became her alma mater during eight years, during which she was always involved in loyalty issues.
Afterwards, she had the once-in-a-lifetime opportunity to launch an FFP for a Russian regional airline on the position of the Program Deputy Manager. She also made the experience of working with an IT supplier in the shape of the dynamic Polish company Comarch, what allowed her to add another interesting perspective to her holistic view of the topic.
Heading the project management at Global Flight since 2012, Margarita uses her experience of more than 15 years in the airline loyalty industry in order to provide value in all projects she is involved. “FFPs, Loyalty Programs – this is our reality. I’m standing for making it better!”
Mark Dority, Director of Sales
Mark grew up the son of a private pilot in Des Moines, Iowa. This proximity to aircraft and the ability to roam the airport grounds along with various summer jobs working at the Fixed Base Operation (FBO) led to his love of aviation and travel.
Not drawn to the craft his piloting, Mark turned to marketing to stay close to the airline business. He started his career in the loyalty space working for Frontier Airlines, where he oversaw the growth and strategic development of Frontier’s Frequent Flyer Program, including membership marketing, acquisition and retention, partnership development and CRM efforts. During his tenure he turned the EarlyReturns program into the Freddie Awards winning “Program of the Year” and a top program within the United States.
For the 15 years prior to joining Global Flight, Mark was in various sales, marketing and consulting roles in and around the travel industry. With a concentration on travel loyalty programs, partnership development and customer acquisition & retention, he is seen as an industry SME and advisor. His extensive business development background includes driving sales and business development efforts for two world-class loyalty firms and a loyalty startup focused on charitable giving.
Mark joined the team as Director of Sales where his background and market knowledge further enhances Global Flight’s position as a leader in delivering value and education to the loyalty community. His long relationship with Ravindra as well as having been a prior delegate and sponsor of Global Flight’s conferences helps him to understand the travel loyalty space and the need to advance beyond traditional loyalty programs and continue to innovate. His prior experience in sales and business development allows him to focus, cultivate, and garner conference partnerships and management-related consulting services for Global Flight.
Mark currently resides in Denver, Colorado with his wife and their two children.
Justine Massip, Event Manager
Born and raised in the region of Toulouse, Justine went through an education geared towards tourism, incl. an MBA in International Travel Management.
Her experiences include work in travel agencies, at the management of Toulouse Airport and in the sales and marketing service of the Radisson Blu at Toulouse Airport, followed by assuming the role as Director of an intercommunal tourist office in the region of Toulouse for five years. Project management, deployment of marketing and communication strategies and the development of the event offer were, among others, daily tasks of her work.
With her passion for tourism/airline industry, new technologies and MICE, she’s a perfectionist who likes to organise every event down to the last detail.
Logically, she joined the team of Global Flight in April 2018 in order to manage the annual Loyalty & Awards conference – a role allowing her to bring all her experience and passion together in one place. Justine oversees the organisation and the marketing and communication sides of this international conference and helped massively to let it take off under Global Flight’s full own responsibility. “I love this challenge to increase further the quality of this event while rejuvenating it by implementing new ideas. The idea that many travel loyalty experts from all over the world view this event as a major highlight in their annual calendar keeps me motivated and I give my best to see many happy faces on site!”