Archive pour septembre, 2017

15 September 2017

You don’t have to look too far to see that any well-meant efforts by loyalty and customer experience departments often don’t translate into something tangible in practice at airlines. They often stop even well before you ever board the plane.

05 September 2017

This year has already seen two major failures of spin-off FFPs, putting a likely end to what many claimed to be the big trend a few years ago. But some elements in the spin-off model might be worth to be kept with a slightly different approach.