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Frequent Flyer Programs & Customer Loyalty - count on our experience since 1996!

Frequent flyers, Travel Managers and program operators are all concerned by Frequent Flyer Programs in one way or another.

And they are supposed to find their way through a jungle of 200 programs.

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Welcome to the world of Frequent Flyer Programs - our world! Enjoy your journey on our site and a lot of success with Frequent Flyer Programs at all times!

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Unfortunately it is an exception that airlines recognise mistakes, admit them publically or correct them - and even less all three together. But that is exactly what Thai Airways did. After massive protests (including from Global Flight) regarding the planned award increases in the Royal Orchid Plus program as of September 01, Thai has announced not to implement these changes. The shock of the year was thus followed by the surprise of the year! Officially, the program is though talking of not implementing the changes for the time being, but we hope that this is only an Asian way of keeping the face and that this miscarriage is simply buried in silence. Big kudos to Thai Airways for its courage. The literal smile on Thai faces should hence be back again.

Read more August 15, 2014

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