24 August 2020
Listening to customers is an art for itself. While many loyalty programs incorporate such strategy to define future features, most fail to interpret correctly what they hear and/or to translate this into the appropriate action.
Archive for August, 2020
03 August 2020
It might be hard to recognise anything good in the current market, but there is at least one positive side effect: The last months have clearly shown that FFP spin-offs are a model of the past and that there are smarter alternatives for airlines to raise cash.
