CEO Blog

Written by Ravindra Bhagwanani on . Posted in Archives

On June 01, Etihad will revamp its Etihad Guest program, implementing a range of improvements and downgrades, making it difficult to judge in general about the changes. Whether you are better off or not really depends on how you use the program. The most surprising change is though certainly that tier members will no longer have automatic access to lounges, but need to select that benefit (=trade off against other benefits) as part of their new choice benefits. Some award flights become cheaper, including in Business Class, but you should definitely avoid changing your plans: Refunding award flights will cost you at least 25% of the miles used, but goes up to 75% if you do so within 7 days of travel. You should also note that you will need a flight activity every 18 months (including on partners) rather than any program activity as until now in order to keep your miles alive.