Archive pour mars, 2019

25 March 2019

With all the necessary safety-related discussions, the current Max 8 discussion demonstrates that airlines and customers don’t speak the same language. This is also true when it comes to the loyalty question – and prevents actually many airlines to leverage the loyalty potential better.

06 March 2019

With Loyalty & Awards now safely behind us and all delegates returned from Paris, it is time for a – very personal – review on the event, which did represent a certain management challenge for a medium-sized organisation like ours.